FREQUENTLY ASKED QUESTIONS

Is there a fee to register for Fiesta Rewards?

Joining is free and easy. Register online or by calling Fiesta Rewards at 01 443 113 5841 (México) or 1 877 767 2327 (USA).

How can I earn Fiesta Rewards Points?

Earn points for your stays and purchases at our hotels including Live Aqua, Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, Gamma, One, and The Explorean by Fiesta Americana. Also, earn Fiesta Rewards Points even faster with purchases on your Santander Fiesta Rewards credit card or keep earning points with any of our affiliate partners.

How can I use my Fiesta Rewards Points?

Apply your points toward hotel stays, car rentals, plane tickets, or purchases in our shopping catalog.

How many Fiesta Rewards Points can I earn for hotel stays?

Guests will earn 10 points for every pre-tax dollar spent on hotel nights and hotel services at any of our hotels including Live Aqua, Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, Gamma, One, and The Explorean by Fiesta Americana.

How many Fiesta Rewards Points do I need to qualify for Gold Level status?

You will need 15,000 Fiesta Rewards Points.

How many Fiesta Rewards Points do I need to qualify for Platinum Level status?

You will need 40,000 Fiesta Rewards Points.

How many Fiesta Rewards Points do I need to qualify for Black Level status?

You will need 125,000 Fiesta Rewards Points.

Will my Fiesta Rewards Points ever expire?

Fiesta Rewards Points will expire according to your status level:

  • Classic: Points are valid 2 years from the reward date.
  • Gold: Points are valid 2 years from the reward date.
  • Platinum: Points will never expire if Platinum status is maintained.
  • Black: Points will never expire if Black status is maintained.

 

Do I need to keep my actual card in order to earn Fiesta Rewards Points?

No. All you'll need to provide is your Fiesta Rewards membership number each time you book a hotel stay or make purchases at any of our many rewards partners.

How do I receive credit for missing Fiesta Rewards Points?

You can request Fiesta Rewards Points up to 6 months after the date of check out or date of purchase made with your Santander Fiesta Rewards credit card. Points wil not be earned before the date of member´s registration. For more information or to earn back missing credits, contact Fiesta Rewards customer service at 01 443 113 58 41 (México) or 1 877 767 2327 (USA) and one of our agents will assist you with your request.

CONTACT US

If you prefer personalized attention, call us and we will gladly answer all your questions.