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Frequently Asked Questions
Enrolling is free and easy. Join now here or by calling Fiesta Rewards at Fiesta Rewards Contact Center.
When joining Fiesta Rewards Motiva, you will get a welcome email to the program with your membership number and benefits. Then, visit our site and enter your number to create a password to access your profile. If you don't get that email, please call Fiesta Rewards at Fiesta Rewards Contact Center or message us here.
Earn points with your clients eligible stays at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.
Redeem your Motiva points for hotel nights or merchandise from our online store. Learn more here.
Earn 5 points per dollar (before taxes) on eligible stays (food and beverage excluded) at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma, and one hotels.
Points do not expire as long as you earned points at least once in the previous 12 months. Otherwise, points will expire automatically.
No, you don't. Just provide your Fiesta Rewards Motiva membership number when booking a hotel. If you don't remember your membership number, call Fiesta Rewards at Fiesta Rewards Contact Center.
Enter your membership number or call Fiesta Rewards at Fiesta Rewards Contact Center. We can also email the statement to the email address provided at the time of enrollment as long as you have earned or redeemed points the month before.
You have up to 6 months from the check-out date to request missing points. For more information or to request missing points, call Fiesta Rewards at Fiesta Rewards Contact Center.
It takes 15 days from the date of purchase.