Santander Fiesta Rewards
Frequently asked questions
Your Fiesta Rewards enrollment is linked to the email address registered with Santander. You can access the Fiesta Rewards digital channels by clicking the Forgot password? button to recover your access or call the Fiesta Rewards line at *8585 (from your mobile phone), where an agent will help you with your access.
The member number linked to your card is new. However, if you wish, you can merge your accounts, so you have a single member number and password. To do so, call the Fiesta Rewards line at *8585 (from your mobile phone), where an agent will assist you.
Once your Santander Fiesta Rewards Gold card is activated, you will receive this promotional bonus when you make your first purchase at any merchant within the first 100 calendar days.
Use your Santander Fiesta Rewards Gold card at any merchant and earn 3 Fiesta Rewards points for every dollar spent.
When you stay at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, you will earn 10 Fiesta Rewards points.
As a promotional bonus for Fiesta Rewards Gold, you will receive an additional 10% on points earned at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels.
Download, log in to the Fiesta Americana Travelty app and get a promotional bonus of 5,000 Fiesta Rewards points in your account.
When you sign up for your Fiesta Rewards Gold Credit Card and it is active, you automatically get Fiesta Rewards Gold level, and you can move up to Platinum level by accumulating 40,000 Fiesta Rewards points or 25 hotel nights within a 12-month period and later reach Black level by accumulating 125,000 Fiesta Rewards Points or 50 hotel nights within a 12-month period.
You can pay your annual fee at a special price using your Fiesta Rewards points on fiestarewards.com or the Fiesta Americana Travelty app by logging in with your username and password, or by calling the Fiesta Rewards line. Remember that you must make these points payment one month before your annual fee is charged for the credit to appear on your statement.
50% Off Reward Night Certificates:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card and on every program anniversary with an active Santander Fiesta Rewards Gold card, and it is valid for one year from the date of issue. It applies to booking one night at a 50% discount in points at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, subject to availability on the selected date. It does not apply to reservations paid with points plus a credit card charge (combined payment), and certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
Free Second Night Certificates:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card, on your program anniversary with an active Santander Fiesta Rewards Gold card, and for every 7,500 Fiesta Rewards points earned using your Santander Fiesta Rewards card, and it is valid for one year from the date of issue. It applies to booking the second night free when you purchase the first night at the public rate at the Live Aqua Urban Resort, Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, Gamma and one hotel brands, subject to availability when quoting two nights at participating hotels on the selected dates. Not valid at all-inclusive hotels. Certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
Free Fourth Night Certificate at beach resorts:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card and on every program anniversary with an active Santander Fiesta Rewards Gold card, and it is valid for one year from the date of issue. It applies when booking four nights at beach resorts (Live Aqua Cancun, Devossion By Live Aqua Playa del Carmen, Grand Fiesta Americana Coral Beach Cancun All Inclusive Spa Resort, Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa, Fiesta Americana Condesa Cancun All Inclusive, Fiesta Americana Cozumel All Inclusive, Fiesta Americana Puerto Vallarta All Inclusive & Spa, Fiesta Americana Cancun Villas, Fiesta Americana Acapulco Villas, The Explorean Cozumel All Inclusive, The Explorean Selva Maya Kohunlich), with the fourth night free of charge. A stay is defined as one or more consecutive nights at the same hotel. Certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
50% Off Reward Night Certificates:
- 2 (two) certificates when you activate your Santander Fiesta Rewards Gold card
- 2 (two) certificates on every anniversary of your Santander Fiesta Rewards Gold card activation
Free Second Night Certificate:
- 1 (one) certificate when you activate your Santander Fiesta Rewards Gold card
- 1 (one) certificate on every anniversary of your Santander Fiesta Rewards Gold card activation
Up to 2 (two) certificates by earning points on purchases made with your Santander Fiesta Rewards Gold card:
- a. From 7,500 to 14,999 points: receive the first certificate.
- b. From 15,000 or more points: receive the second certificate.
Free Fourth Night Certificates at beach resorts:
- 1 (one) certificate when you activate your Santander Fiesta Rewards Gold card
- 1 (one) certificate on every anniversary of your Santander Fiesta Rewards Gold card activation
- 15% discount on Food and Beverages at restaurants within Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, and The Explorean hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 10% discount on Food and Beverages at restaurants within Fiesta Inn and Gamma hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 25% discount on spa services, on massages for the member and their guests at city hotels, as long as the member pay for it. Not valid at Curamoria Collection.
- 15% discount on spa services, on massages for the member and their guests at beach resorts, as long as the member pay for it. Not valid at Curamoria Collection.
- 30% off Early Check-In at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana and The Explorean hotels. From 12:00 p.m. for the member's room and those of their guests.
- 30% off Late Check-out at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana and The Explorean hotels. Until 4:00 p.m. for the member's room and those of their guests.
Fiesta Rewards program terms and conditions apply at participating hotels. See more details at https://www.fiestarewards.com/en/web/fiestarewards/fr_santander_logueado
When you use the facilities of Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, such as restaurants or spas, you get the discount on that service by sharing your active Fiesta Rewards Gold member number.
- 15% discount on Food and Beverages at restaurants within Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, and The Explorean hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 10% discount on Food and Beverages at restaurants within Fiesta Inn and Gamma hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 25% discount on spa services, on massages for the member and their guests at city hotels, as long as the member pay for it. Not valid at Curamoria Collection.
- 15% discount on spa services, on massages for the member and their guests at beach resorts, as long as the member pay for it. Not valid at Curamoria Collection.
Fiesta Rewards program terms and conditions apply at participating hotels. See more details at https://www.fiestarewards.com/en/web/fiestarewards/fr_santander_logueado
Yes, with the Fiesta Rewards Gold Card you have Concierge service, with help from experts in travel, entertainment, gift shopping, executive services and more. To use this service, call the Fiesta Rewards line at *8585 from your mobile phone.
Fiesta Rewards Invita
Get ready for unforgettable experiences with Fiesta Rewards Invita! Just for being a member, you have access to exclusive promotions, events and benefits.
You will receive exclusive information through the Fiesta Rewards program¿s communication channels. Keep your information up to date by calling the Fiesta Rewards line at *8585 from your mobile phone.
The Fine Dining Club
Discounts available to Santander Fiesta Rewards cardholders at Casual Dining venues (10% off) and Invitta Restaurants (25% off).
The participating venues in The Fine Dining Club benefit are listed at: https://www.fiestarewards.com/finediningen/
Santander Fiesta Rewards members/cardholders must be active and prove program membership in order to make a reservation through the Fiesta Rewards concierge at *8585. In addition, a valid official ID must be presented upon arrival at the restaurant to confirm that they are the reservation holder.
To redeem the benefits, the reservation must be made through the Fiesta Rewards concierge, confirming the venue of interest, number of guests, date and time, as well as any special requests to be communicated to the venue.
- Seating and reservations are subject to the venue¿s availability.
- The 10% discount is calculated on the total bill. The maximum spend per visit to qualify for the 10% discount is MXN $12,000. Service (tip) must be calculated before the discount.
- Birthday Bonus: A 40% discount will be applied to the total bill, for one-time use during the week following the member´s/cardholder's birthday.
- The maximum spend to redeem the birthday bonus is MXN $15,000. To redeem the birthday bonus, an official ID proving it is the member's/cardholder¿s birthday must be presented. The benefit is only valid for one-time use during the week following the member´s/cardholder's birthday.
- A maximum of 2 reservations per day per member/cardholder is allowed.
- Not valid for delivery orders.
- It cannot be combined with other benefits or promotions.
- Cancellations must be made by the Santander Fiesta Rewards account holder through the Fiesta Rewards concierge at *8585, authenticating as the account holder and providing the reservation code and the date and time of the reservation to be canceled.
All benefits apply as long as your Santander Fiesta Rewards Gold card is active and your payments are up to date.
Total Annual Cost (CAT) average weighted rate: 92.0% excluding VAT. For informational and comparison purposes only. Calculated as of July 1, 2026. Balance-weighted average interest rate 62.68%. Annual fee MXN $1,099.00 excluding VAT. Credit cards are issued by Banco Santander México, S.A., Institución de Banca Múltiple, Grupo Financiero Santander México ("Santander"). For more information on the requirements, fees and contracting terms of Santander¿s products and services, as well as our Privacy Notice, visit www.santander.com.mx
Your Fiesta Rewards enrollment is linked to the email address registered with Santander. You can access the Fiesta Rewards digital channels by clicking the "Forgot password?" button to recover your access or call the Fiesta Rewards line at *8585 (from your mobile phone), where an agent will help you with your access.
The member number linked to your card is new. However, if you wish, you can merge your accounts, so you have a single member number and password. To do so, call the Fiesta Rewards line at *8585 (from your mobile phone), where an agent will assist you.
Once your Santander Fiesta Rewards Platinum card is activated, you will receive this promotional bonus when you make your first purchase at any merchant within the first one hundred calendar days.
Use your Santander Fiesta Rewards Platinum card at any merchant and earn 3 Fiesta Rewards points for every dollar spent.
When you stay at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, you will earn 10 Fiesta Rewards points.
As a promotional bonus for being Fiesta Rewards Platinum, you will receive an additional 20% on points earned at Live Aqua hotels, and an additional 15% at Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels.
Download, log in to the Fiesta Americana Travelty app and get a promotional bonus of 5,000 Fiesta Rewards points in your account.
When you sign up for your Fiesta Rewards Platinum Credit Card and it is active, you automatically get Fiesta Rewards Platinum level, and you can move up to Black level by earning 125,000 Fiesta Rewards Points or 50 hotel nights within a 12-month period.
You can pay your annual fee at a special price using your Fiesta Rewards points on fiestarewards.com or the Fiesta Americana Travelty app by logging in with your username and password, or by calling the Fiesta Rewards line. Remember that you must make this points payment one month before your annual fee is charged for the credit to appear on your statement.
50% Off Reward Night Certificates:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card and on every program anniversary with an active Santander Fiesta Rewards Platinum card, and it is valid for one year from the date of issue. It applies to booking one night at a 50% discount in points at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, subject to availability on the selected date. It does not apply to reservations paid with points plus a credit card charge (combined payment), and certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
Free Second Night Certificates:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card, on every program anniversary with an active Santander Fiesta Rewards Platinum card, and for every 7,500 Fiesta Rewards points earned using your Santander Fiesta Rewards card, and it is valid for one year from the date of issue. It applies to booking the second night free when you purchase the first night at the public rate at the Live Aqua Urban Resort, Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, Gamma and One hotel brands, subject to availability when quoting two nights at participating hotels on the selected dates. Not valid at all-inclusive hotels. Certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
Free Fourth Night Certificate at beach resorts:
Fiesta Rewards grants you this certificate when you get your Santander Fiesta Rewards card and on every program anniversary with an active Santander Fiesta Rewards Platinum card, and it is valid for one year from the date of issue. It applies when booking four nights at beachs resorts (Live Aqua Cancun, Devossion By Live Aqua Playa del Carmen, Grand Fiesta Americana Coral Beach Cancun All Inclusive Spa Resort, Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa, Fiesta Americana Condesa Cancun All Inclusive, Fiesta Americana Cozumel All Inclusive, Fiesta Americana Puerto Vallarta All Inclusive & Spa, Fiesta Americana Cancun Villas, Fiesta Americana Acapulco Villas, The Explorean Cozumel All Inclusive, The Explorean Selva Maya Kohunlich), with the fourth night free of charge. A stay is defined as one or more consecutive nights at the same hotel. Certificates cannot be combined on the same reservation and are non-refundable. This reservation may be given to a third party, provided that the Fiesta Rewards member makes the reservation in the third party's name; in this case, program benefits will not apply.
50% Off Reward Night Certificates:
- 3 (three) certificates when you activate your Santander Fiesta Rewards Platinum card
- 3 (three) certificates on every anniversary of your Santander Fiesta Rewards Platinum card activation
Free Second Night Certificates:
- 2 (two) certificates when you activate your Santander Fiesta Rewards Platinum card
- 2 (two) certificates on every anniversary of your Santander Fiesta Rewards Platinum card activation
Up to 4 (four) certificates by earning points on purchases made with your Santander Fiesta Rewards Platinum card:
- a. From 7,500 to 14,999 points: receive the first certificate.
- b. From 15,000 to 22,999 points: receive the second certificate.
- c. From 23,000 to 29,999 points: receive the third certificate.
- d. From 30,000 or more points: receive the fourth certificate.
Free Fourth Night Certificates at beach resort hotels:
- 2 (two) certificates when you activate your Santander Fiesta Rewards Platinum card
- 2 (two) certificates on every anniversary of your Santander Fiesta Rewards Platinum card activation
- Access to the Exclusive Fiesta Rewards Floor
- 20% discount on Food and Beverages at restaurants within Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, and The Explorean hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 15% discount on Food and Beverages at restaurants within Fiesta Inn and Gamma hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 25% discount on spa services, on massages for the member and their guests at city hotels, as long as the member pay for it. Not valid at Curamoria Collection.
- 15% discount on spa services, on massages for the member and their guests at beach resorts, as long as the member pay for it. Not valid at Curamoria Collection.
- Complimentary Early Check-In at Fiesta Inn, Gamma and one hotels. From 12:00 p.m. for the member's room and those of their guests.
- 50% off Early Check-In at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana and The Explorean hotels. From 12:00 p.m. for the member's room and those of their guests.
- Complimentary Late Check-out at Fiesta Inn, Gamma and one hotels. Until 4:00 p.m. for the member's room and those of their guests.
- 50% off Late Check-out at Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana and The Explorean hotels. Until 4:00 p.m. for the member's room and those of their guests.
Fiesta Rewards program terms and conditions apply at participating hotels. See more details at https://www.fiestarewards.com/en/web/fiestarewards/fr_santander_logueado
When you use the facilities of Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, The Explorean, Fiesta Inn, Gamma and one hotels, such as restaurants or spas, you get the discount on that service by sharing your active Fiesta Rewards Platinum member number.
- 20% discount on Food and Beverages at restaurants within Live Aqua, Grand Fiesta Americana, Curamoria Collection, Fiesta Americana, and The Explorean hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 15% discount on Food and Beverages at restaurants within Fiesta Inn and Gamma hotels, applicable to spendings made by the member and their guests, as long as the member pay for it.
- 25% discount on spa services, on massages for the member and their guests at city hotels, as long as the member pay for it. Not valid at Curamoria Collection.
- 15% discount on spa services, on massages for the member and their guests at beach resorts, as long as the member pay for it. Not valid at Curamoria Collection.
Fiesta Rewards program terms and conditions apply at participating hotels. See more details at https://www.fiestarewards.com/en/web/fiestarewards/fr_santander_logueado
Enjoy 10 visits per year to more than 1,200 VIP lounges at the world's major airports, regardless of airline, frequent flyer membership, or ticket class. Applies to the primary cardholder only.
Before you travel, we recommend downloading the LoungeKey™ app to check available lounges and access details.
To enter the lounge, simply present your Fiesta Rewards Platinum Card.
Yes, with the Fiesta Rewards Platinum Card you have Concierge service, with help from experts in travel, entertainment, gift shopping, executive services and more. To use this service, call the Fiesta Rewards line at *8585 from your mobile phone.
Missed Connection Protection
If you miss your connection and cannot reach your final destination at the originally scheduled time due to unforeseen circumstances beyond your control, this benefit covers the expenses that allow you to use alternative regular public transportation services and reach your destination on time.
Baggage Protection
Reimburses insured people for the loss or delay in transit of checked baggage on a trip by common carrier. The trip must be paid in full of the Fiesta Rewards Platinum card.
Trip Interruption Protection
Covers non-refundable expenses paid in advance for hotel accommodation or cancellation fees for common carrier services, up to USD $1,000.00. It also covers airfare (in the same class as the original ticket) in the event of an early return to your country of residence.
MasterSeguro de autos (Auto Rental Insurance)
Coverage of up to USD $75,000 for damage to the rental vehicle caused by collision, theft and/or accidental fire. The rental must be paid in full of the card, and you must decline the collision damage and loss waiver (CDW/LDW) offered by the car rental company.
Insurance provided by Mastercard® may change without prior notice. Restrictions and exclusions apply. For more information and terms and conditions, visit www.mastercard.com/mx/es/personal/find-a-card/credit-card/platinum-credit-card.html
Fiesta Rewards Invita
Get ready for unforgettable experiences with Fiesta Rewards Invita! Just for being a member, you have access to exclusive promotions, events and benefits.
You will receive exclusive information through the Fiesta Rewards program's communication channels. Keep your information up to date by calling the Fiesta Rewards line at *8585 from your mobile phone.
The Fine Dining Club
Discounts available to Santander Fiesta Rewards Platinum cardholders at Casual Dining venues (10% off), Fine Dining venues (15% off) and Invitta Restaurants (25% off).
The participating venues in The Fine Dining Club benefit are listed at: https://www.fiestarewards.com/finediningen/
Santander Fiesta Rewards members/cardholders must be active and prove program membership in order to make a reservation through the Fiesta Rewards concierge at *8585. In addition, a valid official ID must be presented upon arrival at the restaurant to confirm that they are the reservation holder.
To redeem the benefits, the reservation must be made through the Fiesta Rewards concierge, confirming the venue of interest, number of guests, date and time, as well as any special requests to be communicated to the venue.
- Seating and reservations are subject to the venue's availability.
- The 10% discount is calculated on the total bill. The maximum spends per visit to qualify for the 10% discount is MXN $12,000. Service (tip) must be calculated before the discount.
- Birthday Bonus: A 40% discount will be applied to the total bill, for one-time use during the week following the member's/cardholder's birthday.
- The maximum spends to redeem the birthday bonus is MXN $15,000. To redeem the birthday bonus, an official ID proving it is the member's/cardholder's birthday must be presented. The benefit is only valid for one-time use during the week following the member's/cardholder's birthday.
- A maximum of 2 reservations per day per member/cardholder is allowed.
- Not valid for delivery orders.
- Cannot be combined with other benefits or promotions.
- Cancellations must be made by the Santander Fiesta Rewards account holder through the Fiesta Rewards concierge at *8585, authenticating as the account holder and providing the reservation code and the date and time of the reservation to be canceled.
All benefits apply as long as your Santander Fiesta Rewards Platinum card is active and your payments are up to date.
Total Annual Cost (CAT) average weighted rate: 79.8% excluding VAT. For informational and comparison purposes only. Calculated as of July 1, 2026. Weighted average interest rate 57.70%. Annual fee MXN $2,199.00 excluding VAT. Credit cards are issued by Banco Santander México, S.A., Institución de Banca Múltiple, Grupo Financiero Santander México ("Santander"). For more information on the requirements, fees and contracting terms of Santander¿s products and services, as well as our Privacy Notice, visit www.santander.com.mx